SHIPPING AND DELIVERY POLICY

SHIPPING AND DELIVERY POLICY – CHARLOTTE AVALON

Effective Date: 16 March 2026

1. General

Charlotte Avalon ships orders directly from international suppliers. By placing an order on the Charlotte Avalon website, customers agree to the shipping terms outlined in this policy.

For shipping-related enquiries, customers may contact:
info@charlotteavalon.com

2. Shipping Origin and Delivery

Orders are shipped directly from our international suppliers to the delivery address provided by the customer.

Charlotte Avalon does not act as the importer of record and is not involved in customs clearance or the import process in Australia.

Shipment handling, transportation, and export procedures are managed by our suppliers. Charlotte Avalon does not control or manage the shipping process once an order has been dispatched.

3. Delivery Time

The estimated delivery time for orders is 8 to 20 business days after dispatch.

Delivery times are estimates only and may vary due to customs inspections, carrier delays, peak shipping periods, or other logistical factors beyond our control.

Renovation Sale & Order Fulfilment

During our Renovation Sale, orders are accepted as usual. Discounted pricing is available for a limited time and may end without prior notice.

Store upgrades do not affect order acceptance or fulfilment.

All orders placed during the Renovation Sale will be shipped on 25 February, as communicated during checkout and in the order confirmation email.

4. Customs Duties, Taxes, and Fees

Orders shipped to Australia may be subject to import GST, customs duties, or other governmental charges.

These costs are not included in the product price and are the responsibility of the customer.

Any customs clearance procedures and the collection of applicable duties or taxes are handled by the carrier or Australian customs authorities.

5. Incorrect Address Information

Charlotte Avalon is not responsible for failed, delayed, or misdelivered shipments resulting from incorrect or incomplete address details provided by the customer.

6. Delays and Non-Received Orders

In the event of a significant delay or if a shipment is marked as lost by the carrier, Charlotte Avalon will initiate an investigation with the supplier.

Refunds or replacements can only be issued after the investigation has been completed and the shipment status has been officially confirmed.