PRIVACY AND COOKIE POLICY – CHARLOTTE AVALON
Effective Date: 16 March 2026
1. General
Charlotte Avalon respects your privacy and is committed to protecting your personal information. This Privacy and Cookie Policy explains how we collect, use, and protect personal data when you visit or make a purchase from our website.
This policy applies to all services and products offered through the Charlotte Avalon online store.
2. Data Controller
Charlotte Avalon
Address: Maasdrielhof 152, Netherlands
Chamber of Commerce (KvK): 92048536
VAT number: NL004933484B79
Email: info@charlotteavalon.com
Charlotte Avalon is responsible for the processing of personal data as described in this policy.
3. Personal Information We Collect
Charlotte Avalon may collect and process the following personal information:
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First and last name
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Address details
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Email address and phone number
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Payment information (processed through secure payment providers)
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IP address
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Order, billing, and delivery information
4. Purpose of Data Processing
We process personal information for the following purposes:
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Processing and delivering orders
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Handling payments and refunds
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Providing customer support and communication
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Complying with legal and tax obligations
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Website analytics and marketing activities (with your consent where required)
5. Legal Basis for Processing
Personal information is processed based on one or more of the following legal grounds:
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Your consent
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Performance of a contract (such as fulfilling your order)
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Legal obligations
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Legitimate business interests
6. Sharing Personal Information with Third Parties
Charlotte Avalon only shares personal information with third parties when necessary to provide our services, including:
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Payment service providers
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Shipping and logistics partners
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IT, hosting, and website service providers
These third parties process personal information on our behalf and are required to protect it in accordance with applicable privacy regulations.
7. Data Retention
Personal information will not be retained longer than necessary:
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Order and invoice data: 7 years (to comply with tax obligations)
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Newsletter data: until you unsubscribe
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Analytics and cookie data: up to 26 months
8. Cookies
Charlotte Avalon uses cookies to ensure proper website functionality and improve your browsing experience.
Types of cookies we use:
Functional cookies
Required for the basic operation of the website.
Analytics cookies
Used to analyse website traffic and usage (for example Google Analytics).
Marketing cookies
Used for personalised advertising and remarketing (for example Meta Pixel).
When you first visit our website, you will be asked to consent to the use of cookies. You can withdraw or adjust your cookie preferences at any time through your browser settings.
9. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
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Access your personal information
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Request correction of inaccurate data
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Request deletion of your personal information
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Request restriction of processing
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Object to certain types of processing
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Withdraw consent at any time
Requests regarding your personal information can be sent to:
10. International Data Processing
Charlotte Avalon operates from the Netherlands and may process personal data internationally when necessary to provide its services. Appropriate safeguards are implemented to ensure that personal data remains protected.
11. Data Security
Charlotte Avalon takes appropriate technical and organisational measures to protect personal information against loss, unauthorised access, misuse, or disclosure.
12. Changes to This Policy
Charlotte Avalon reserves the right to update or modify this Privacy and Cookie Policy at any time. The most recent version will always be available on this page.